Magical Scratch : Animal

Order Processing Time:
All orders are processed and dispatched on the next working day.

Delivery Time Estimates:

• Within the UK: Estimated delivery time is 3–4 business days.

• International Shipping: Currently not applicable (or add details if available).

Shipping Charges:
Shipping charges vary based on order value. (Please refer to the shipping chart or screenshot provided during checkout.)

Courier Partner:
We use Royal Mail as our trusted shipping partner.

Tracking Details:
Tracking information will be uploaded on Shopify once the order is fulfilled. Customers will automatically receive tracking updates via email and WhatsApp.

Special Conditions:
Currently, we do not ship to P.O. Boxes or remote areas with delivery restrictions.

We strive to ensure a smooth return or exchange process for all our customers.

Return/Exchange Window:
Returns or exchanges are accepted within 14 days of delivery.

Return/Exchange Conditions:
Customers can initiate a return or exchange for any reason. (Detailed conditions not required as per client instruction.)

Refund Method:
Refunds will be processed via:

• Original mode of payment

• Store credit

• Product replacement

Non-returnable Items:
Used, damaged, or tampered products may not be eligible for return.

How to Initiate a Return:
Customers can directly contact us via WhatsApp to initiate the return or exchange process.

Refund Processing Time:
Refunds are typically processed within 5–7 business days after we receive the returned item.