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Inclusive of all taxes
Order Processing Time:
All orders are processed and dispatched on the next working day.
Delivery Time Estimates:
Within the UK: Estimated delivery time is 3–4 business days.
International Shipping: Currently not applicable (or add details if available).
Shipping Charges:
Shipping charges vary based on order value. (Please refer to the shipping chart or screenshot provided during checkout.)
Courier Partner:
We use Royal Mail as our trusted shipping partner.
Tracking Details:
Tracking information will be uploaded on Shopify once the order is fulfilled. Customers will automatically receive tracking updates via email and WhatsApp.
Special Conditions:
Currently, we do not ship to P.O. Boxes or remote areas with delivery restrictions.
We strive to ensure a smooth return or exchange process for all our customers.
Return/Exchange Window:
Returns or exchanges are accepted within 14 days of delivery.
Return/Exchange Conditions:
Customers can initiate a return or exchange for any reason. (Detailed conditions not required as per client instruction.)
Refund Method:
Refunds will be processed via:
Original mode of payment
Store credit
Product replacement
Non-returnable Items:
Used, damaged, or tampered products may not be eligible for return.
How to Initiate a Return:
Customers can directly contact us via WhatsApp to initiate the return or exchange process.
Refund Processing Time:
Refunds are typically processed within 5–7 business days after we receive the returned item.